ace465 Privacy Policy
At ace465, your privacy is a foundation — not an afterthought. This Privacy Policy explains exactly what personal data we collect from players in Bangladesh, why we collect it, how it is stored and protected, and what rights you hold over your own information. We are committed to being transparent, straightforward, and accountable with every piece of data entrusted to us.
This Privacy Policy applies to all individuals who access or use the ace465 platform, including visitors who browse without registering, registered account holders, and former players whose accounts have been closed. By accessing ace465 and submitting any personal data, you confirm that you have read this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the ace465 platform.
ace465 operates as an online sports betting and casino platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. All references to "ace465", "we", "us", or "our" in this Policy refer to the ace465 platform and its operating team.
This Policy may be updated from time to time to reflect changes in our data practices or applicable regulations. The updated version will always be published on this page with a revised effective date. Continued use of ace465 after any update constitutes acceptance of the revised Policy.
Data We Collect
ace465 collects personal data through several channels: directly from you when you register an account or interact with our platform, automatically when you browse or use our services, and from third parties such as payment processors and identity verification partners. The categories of data we collect are described below.
Identity and Contact Data
When you register an account with ace465, we collect your full legal name, date of birth, gender, residential address, mobile number, and email address. This information is required to create and maintain your account, verify your identity as part of our Know Your Customer (KYC) process, and communicate with you regarding your account and transactions.
Financial Data
To process deposits and withdrawals in ৳BDT, we collect information about your chosen payment methods. This includes your bKash, Nagad, or Rocket mobile wallet number, or your bank account and card details where applicable. We do not store full payment card numbers on our servers — card data is tokenised and processed via PCI-DSS-compliant payment gateways.
Account and Activity Data
We maintain a record of all activity carried out under your ace465 account. This includes your login history, betting and gaming activity, transaction history (deposits, withdrawals, bonuses), account preferences, support interactions, and any communications you have with our team.
Technical and Device Data
When you access ace465, our servers automatically log certain technical data including your IP address, device type and operating system, browser type and version, time-zone setting, pages visited and duration, and referring URLs. This data is used for platform security, fraud detection, and service improvement purposes.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, NID/passport | Direct — registration & KYC |
| Contact Data | Mobile number, email, address | Direct — registration |
| Financial Data | bKash/Nagad number, bank details | Direct — deposit/withdrawal |
| Activity Data | Bets placed, games played, login history | Automated — platform usage |
| Technical Data | IP address, device type, browser | Automated — server logs |
| Communications Data | Support tickets, chat transcripts | Direct — support interactions |
How We Use Your Data
ace465 processes your personal data only where we have a lawful basis for doing so. The primary legal bases we rely on are: (a) performance of a contract — processing necessary to provide you with your ace465 account and the associated services; (b) legal obligation — processing required to comply with applicable anti-money-laundering, know-your-customer, and responsible gaming regulations; (c) legitimate interests — processing for fraud prevention, platform security, and service improvement where those interests are not overridden by your fundamental rights; and (d) consent — for optional communications such as promotional emails and SMS.
Service Delivery
Your identity, contact, and financial data are used to create and manage your ace465 account, process deposits and withdrawals in ৳BDT via bKash, Nagad, Rocket, and other supported methods, settle bets and game outcomes accurately, provide customer support, and enforce our Terms & Conditions where necessary.
Compliance and Fraud Prevention
ace465 is required by applicable regulations to verify the identity and age of all players, monitor transactions for signs of money laundering or terrorist financing, detect and prevent fraud, bonus abuse, and multi-accounting, and maintain transaction records for audit purposes. Your data is processed for all of these compliance purposes as a legal obligation.
Responsible Gaming
We use your account activity data to monitor for behavioural indicators of problem gambling. This includes tracking deposit frequency, session length, loss chasing patterns, and self-exclusion history. Where our responsible gaming tools identify a player who may be at risk, we may contact them proactively and apply account restrictions in line with our Responsible Gaming policy.
Platform Improvement and Analytics
Aggregated and anonymised usage data helps us understand how players interact with ace465, which sports and games are most popular, and where the user experience can be improved. This processing does not involve identifiable personal data and is carried out on the basis of our legitimate interests.
Marketing Communications
With your explicit consent at registration, we may send you promotional emails and SMS messages about new games, seasonal promotions (for example, Eid offers or BPL cricket specials), and personalised bonus offers. You may withdraw your consent to marketing at any time by contacting [email protected] or updating your notification preferences within your account settings.
ace465 will never sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data is yours — we use it only to provide and improve our services to you.
Cookies & Tracking
ace465 uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform, keep you securely logged in, remember your preferences, detect fraud, and analyse how the platform is used. A cookie is a small text file stored on your device by your browser when you visit a website.
Types of Cookies We Use
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Session management, secure login, CSRF protection | Session / 24 hours |
| Functional | Language preference, timezone (BST UTC+6), odds format | 12 months |
| Analytical | Aggregated usage statistics, page performance | 13 months |
| Security | Fraud detection, bot prevention, device fingerprinting | 6 months |
Strictly necessary cookies cannot be disabled as they are essential for the platform to function correctly. You may manage functional and analytical cookies through your browser settings. Please note that disabling certain cookies may affect your experience on ace465 — for example, you may need to re-enter your preferences each time you visit.
ace465 does not use third-party advertising cookies or allow ad networks to track your behaviour across external websites via our platform.
Data Sharing & Disclosure
ace465 does not sell your personal data. We share data only where strictly necessary to deliver our services, meet our legal obligations, or protect the integrity of the platform. The categories of third parties with whom we may share data are described below.
Payment Processors
To process your ৳BDT deposits and withdrawals, we share the minimum necessary financial data with our payment partners including bKash, Nagad, Rocket, Upay, and card processing networks such as Visa and Mastercard. These partners process your data only for the purpose of completing your payment transaction and are bound by their own privacy and security obligations.
Identity Verification Partners
Where required for KYC compliance, we may share your identity documents and personal details with third-party identity verification service providers. These providers verify the authenticity of your documents and confirm your age and identity. They are contractually prohibited from using your data for any purpose other than verification.
Game Providers
Casino and slot games on ace465 are powered by third-party studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. To provide you with a seamless gaming session, a session token and minimal account identifier are passed to the relevant game provider. Game providers do not receive your full personal profile and are bound by data processing agreements with ace465.
Legal and Regulatory Disclosure
ace465 may be required to disclose your personal data to government authorities, financial intelligence units, law enforcement agencies, or sports integrity bodies where required by applicable law, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or harm to a third party. Such disclosures will be limited to the data strictly necessary for the lawful purpose and will be documented internally.
Business Transfers
In the event of a merger, acquisition, or sale of substantially all of the assets of ace465, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via email or a prominent notice on the platform in advance of any such transfer, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.
All third-party data processors engaged by ace465 are subject to written data processing agreements that restrict their use of your data to the specific purpose for which it was shared and require them to maintain appropriate security standards.
Data Retention
ace465 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, or reporting obligations. The following retention periods apply as a general guide:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal obligation (AML/KYC) |
| Financial Transaction Records | 7 years from transaction date | Legal obligation (financial records) |
| Betting & Gaming Activity | Duration of account + 5 years | Legitimate interest / legal |
| Support Communications | 3 years from last interaction | Legitimate interest |
| Technical / Server Logs | 12 months | Security / fraud prevention |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Legal obligation (consent audit) |
Once a retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.
Where you have requested account closure, ace465 will cease active processing of your data for service delivery purposes immediately. However, we are legally required to retain certain records for the periods stated above and cannot delete them on request where a legal retention obligation applies.
Data Security
ace465 takes data security seriously and has implemented a layered set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure.
Technical Measures
- TLS/SSL Encryption: All data transmitted between your device and ace465 servers is encrypted in transit using TLS 1.2 or higher. The padlock icon in your browser confirms the connection is secure.
- Encryption at Rest: Sensitive data fields including identity documents, payment method identifiers, and passwords are encrypted at rest using industry-standard AES-256 encryption.
- Password Security: Passwords are never stored in plain text. They are hashed using a strong one-way cryptographic function (bcrypt) with a unique per-user salt.
- Two-Factor Authentication (2FA): Players are strongly encouraged to enable 2FA via OTP sent to their registered mobile number. 2FA adds a critical second layer of protection against unauthorised account access.
- Automated Fraud Detection: Our platform continuously monitors for suspicious login patterns, unusual transaction behaviour, and known fraud indicators in real time.
Organisational Measures
- Access to personal data is restricted to ace465 personnel who have a legitimate business need, on a strict need-to-know basis.
- All staff with access to player data receive data protection training and are bound by confidentiality obligations.
- Third-party data processors are vetted for security standards before onboarding and are subject to contractual data protection obligations.
- We conduct periodic reviews of our security practices and data access controls to identify and address vulnerabilities.
No internet transmission or electronic storage is 100% secure. While we take every reasonable precaution, ace465 cannot guarantee the absolute security of data transmitted to or from the platform. You are responsible for keeping your account credentials private and secure.
Your Privacy Rights
As a player on ace465, you hold specific rights in relation to your personal data. We are committed to facilitating the exercise of these rights promptly and without unnecessary barriers. The rights available to you are set out below.
- Right of Access: You have the right to request a copy of the personal data ace465 holds about you. We will respond to verified access requests within 30 days.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly in your account settings, or contact us for more substantive corrections.
- Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected. Please note that we cannot delete data where we are subject to a legal retention obligation — in such cases we will explain which data must be retained and for how long.
- Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances, for example while a rectification request is being assessed.
- Right to Data Portability: You may request a copy of the personal data you have provided to us in a structured, commonly used, machine-readable format (such as CSV or JSON) so that it can be transferred to another service provider.
- Right to Object: You have the right to object to processing based on our legitimate interests, including profiling for responsible gaming monitoring or platform analytics. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
- Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please submit a written request to [email protected]. We may ask you to verify your identity before processing the request. Requests are typically processed within 14 business days and no later than 30 days from receipt.
Some rights are subject to exceptions under applicable law. For example, we cannot erase transaction records that we are legally required to retain for anti-money-laundering compliance. Where an exception applies, we will always explain our reasoning in our response to your request.
Contact & Complaints
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ace465 handles your personal data, please contact our Privacy team directly. We aim to resolve all privacy queries promptly and thoroughly.
Privacy Queries: [email protected]
General Support: [email protected]
Response Time: Within 2–6 hours for general queries; within 14 business days for formal data rights requests.
Support Hours: 24/7 live chat and WhatsApp (8 AM–12 AM BST, UTC+6).
If you are not satisfied with our response to a privacy complaint, you have the right to escalate your concern to the relevant data protection authority in your jurisdiction. ace465 takes all escalated complaints seriously and will cooperate fully with any regulatory inquiry.
Changes to This Privacy Policy
ace465 reserves the right to update this Privacy Policy at any time. Material changes — such as a new category of data being collected, or a new third-party processor being engaged — will be communicated to registered players via email or a prominent platform notice prior to taking effect. The "Last Updated" date at the top of this page will always reflect the most recent revision.
This Privacy Policy was last updated on 1 January 2026. For the avoidance of doubt, this Policy is written in English and the English version is the authoritative version in the event of any dispute.
How We Protect You
Privacy Built In, Not Bolted On
At ace465, data protection is part of how we build and operate the platform — not a compliance checkbox. Here is what that means in practice for every registered player in Bangladesh.
End-to-End Encryption
Every connection to ace465 is protected by TLS encryption. Your login credentials, transaction data, and account details are never transmitted in plain text — full stop.
KYC That Protects You
Our identity verification process exists to protect you as much as it serves compliance. Verified accounts mean only you can access your ৳BDT balance and request withdrawals.
Zero Data Selling
ace465 has never sold player data to a third party and never will. Your personal information is used exclusively to deliver and improve the services you signed up for.
2FA Account Security
Two-factor authentication via OTP to your bKash-linked or registered mobile number adds a second verification layer so your account stays protected even if a password is compromised.
Minimal Data Collection
We collect only the data we genuinely need. No unnecessary profiling, no speculative data harvesting. If we do not need a piece of information to serve you, we do not ask for it.
Your Rights, Respected
Access, rectify, restrict, or erase your data by contacting [email protected]. We respond within 14 business days and never make exercising your rights feel difficult or bureaucratic.
Questions About Your Privacy?
Our team is available 24/7 to help with any data protection queries. You can also review our full Terms & Conditions, explore our Responsible Gaming tools, or head back to the platform.